Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TLII2019A Mapping and Delivery Guide
Provide taxicab customer service
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | TLII2019A - Provide taxicab customer service |
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Description | This unit involves the skills and knowledge required to provide customer service to passengers in taxicabs. It includes establishing effective communication, identifying and assessing the needs and expectations of different customers, meeting the identified customer requirements, and dealing with difficult customer situations. Licensing, legislative, regulatory or certification requirements may be applicable to this unit. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to work carried out in accordance with taxi industry regulations and relevant legislative requirements, including those relating to equal opportunity/anti-discrimination.Work is performed under general supervision. It involves the application of routine procedures for providing customer service to passengers in taxicabs | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish contact with customers |
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Element: Present a positive organisational/ professional image |
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Element: Identify the needs and expectations of different customers |
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Element: Meet the identified customer needs and expectations |
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Element: Deal with difficult customer situations |
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Element: Apply ethical behaviour |
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